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Ken Thurston Homes Customer Service

To better serve our customers, we have made it possible to request warranty service through our website. Should you need to request warranty service, please fill out the form below. Our customer Service Department will contact you (approx. 24 hours, from first business day request is received) to schedule an inspection visit to your home, to gain a complete understanding of the request. Please note that inspection visits are scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m. Our Customer Service Representatives are happy to assist you with any questions regarding Ken Thurston Homes' Warranty at 575-373-0315.